5.0 Network+ Certification Cram Notes : Network Troubleshooting
5.4 Troubleshooting common wireless connectivity issues
Troubleshooting common wireless connectivity issues involves identifying and resolving issues related to the wireless network. The following steps can help in resolving these issues:
1. Identifying the Problem: The first step is to identify the problem, which can be done by checking the device status, connection status, and network availability.
2. Gathering Information: Gather information about the network, such as the network name (SSID), password, and network security type.
3. Checking Interference: Check for interference from other wireless devices or signals, such as microwave ovens, cordless phones, and Bluetooth devices.
4. Verifying Wireless Settings: Verify that the wireless device is configured properly, including the correct SSID, password, and security type.
5. Updating Drivers: Make sure the device drivers are up-to-date and compatible with the wireless network.
6. Checking Network Settings: Verify that the network settings are correct, including the IP address, subnet mask, and default gateway.
7. Checking the Router: Check the router's settings and verify that it is broadcasting the correct SSID and security type.
8. Restarting Devices: Restart the wireless device and the router to clear any temporary network issues.
9. Checking Physical Connections: Check the physical connections of the wireless device, such as the antenna and cables, to make sure they are connected properly.